Privacy Policy

Your personal information remains private and confidential to The Navigators of New Zealand (The Navigators). We do not rent, sell, or exchange your personal information with third parties, unless compelled to do so by New Zealand law.

Any personal information we collect from you is stored in a secure database managed by The Navigators.

Collection of personal information

The Navigators collects personal information that you provide voluntarily when registering and completing forms (such as name, contact information or purchase information when you make a donation, register or pay for an event, purchase a resource or make an enquiry).

Use of personal information

Your personal information enables us to:

  • Process your transactions accurately
  • Communicate with you on matters relevant to your transaction (e.g. letters from the staff you support, and from time-to-time provide you with information about The Navigators that may interest to you)
  • Improve our website so we can give you a better online experience
  • Provide you with any other services you have requested
  • Use the information for any other purposes for which you give us permission.

Communication from The Navigators

From time to time, The Navigators will send you communications that we feel are appropriate to the nature of your relationship with us. For example, you may receive updates about future events, or receive a communication from a staff person you support.

Any electronic communication we send you, except for messages confirming a transaction with us, will always have an unsubscribe facility.

Please feel free to contact us at [email protected] to enquire about your personal information or the communication we send you. We are happy to provide you with any personal information that we hold about you, at any time. If it is wrong, we will correct it.

Securing your personal information

Personal information is kept secure by staff, either in safe physical spaces or files encrypted by strong passwords. For example, for information learned about someone in a one to one meeting that is written down in phone notes, that phone has a secure pin or pattern on it.

Disposal of personal information

Providing some information is optional.  If you chose not to enter information on billing then we’re unable to set up payments. We keep your information safe by storing it in encrypted files and only allowing certain staff to access it. We keep your information until it is no longer required for the use it was intended, at which point we securely destroy it by securely erasing any digital or hard copy.

Personal information we learn about individuals in one to one meetings or group discussions is kept confidential in accordance with our confidentiality policy.

If notes are made on hard copy, then these notes will be stored in places where people cannot easily read them. Once personal information is no longer needed (for example a mentoring relationship ends) it will be destroyed digitally or safely destroyed physically (for example with a shredder or burnt).

Credit and debit card security

We work diligently to prote­ct the security of your personal information, including credit and debit card information.

We process all credit card payments submitted online through a secure payment solutions provider. For your privacy and security, The Navigators does not receive or retain any details of your credit card information such as your credit card number.


Cookies are small pieces of information that can be stored on your hard drive (persistent cookies) or computer memory (session cookies). We use cookies to learn how we can make our website more useful and interesting for you.

The Navigators allows Google Analytics to track anonymous data about users on The Navigators website. Behavioural data like where people come from and how long they are on the website. This data is not stored and is non-identifiable.